Terms & Conditions
We extend the following warranty to the original purchaser of window treatments, which are properly installed in the original window, with proof of purchase. This is in addition to any warranty provided by manufacturers of products sold under brand names.
What is covered:
Installation, operating mechanisms and other parts are covered for 1 year. You will be charged for replacement parts on any order that’s more than 1 year old.
Materials and manufacturer details are covered for 5 years.
Shipping damage (reported within 14 calendar days).
What is not covered:
Variations in texture, construction or color of natural products, slight warping of wood products, and natural color changes to materials that take place over time.
Product failure due to any of the following:
Improper operation or cleaning
Normal wear and tear
Excessive exposure to heat, sunlight or moisture
Damage from children, pets or insects
Alteration of any kind
Products that exceed size recommendations or are outside of product specifications.
Resolution of Warranty Issues:
Repair or Replace: We will determine, at our discretion, whether the product will be repaired or replaced.
Product Discontinuation: If a product replacement is needed for a discontinued product still under warranty, we will provide a substitute product that matches as closely as possible. In the event that there are multiple products in the same room, only the defective product will be repaired or replaced. Every effort will be made to match the original specifications.
Shipping Costs: After a 1 year period, the customer is responsible for any shipping costs associated with warranty repair.
After Warranty Expiration: After the warranty expires, many products can still be repaired for a nominal charge. In many cases, a repair kit with the necessary components and instructions to facilitate the repair can be sent to the customer. A nominal charge may apply.
Resolution Procedures: Call the number on our website, and provide your original order number.
This warranty takes the place of all other stated warranties, whether written or oral. In no event shall we be liable for incidental or consequential damages that may result from any defect in product or breach of this warranty. We reserve the right to inspect any part or component prior to replacements. In order for repair or replacement to be made, a Bill of Sale, canceled check or other payment record verifying the original purchase date must be presented to us. The exclusion or limitation of incidental or consequential damages may vary according to state of purchase, therefore the above limitations or exclusions may not be applicable to you. This warranty gives you specific legal rights and may also include other rights which may vary from state to state.
What personal information is collected from the customer through the website, how it is used and with whom it may be shared.
What options are available to the customer regarding the use of his or her data.
Security procedures implemented to protect the misuse of customer's information.
How can the customer correct any inaccuracies in the information.
COLLECTION, USE AND EXCHANGE OF INFORMATION
We are the sole owners of the information collected on this site. We only have access to or collect information that the customer voluntarily provides by email or other means. We will not sell this information to anyone.
We will use the information to respond to the customer, regarding the reason the customer contacted us. We will not share customer's information with any third party outside of our organization, except when necessary to fulfill customer's request, for example, to send an order.
CUSTOMER ACCES AND CONTROL OF INFORMATION
The customer may choose not to receive any information from us at any time.
The customer can do the following, whenever wanted, by contacting us through the email address on our website:
1. Know what customer data we have, if there is any.
2. Change or correct any data we have about the customer.
3. Request that we remove any information we have aabout the customer.
4. Express any concern about our use of the customer's data.
We take precautions to protect the customer's information. When the customer sends information through the website, the information is protected both online and offline. Whenever we collect information (such as credit card data), that information is encrypted and transmitted to us securely. While we use encryption to protect confidential information transmitted online, we also protect the customer's information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) have access to personally identifiable information. The computers / servers in which we store personally identifiable information are stored in a safe place.
To receive information, the customer must first complete the registration form. During registration, the customer must provide certain information (such as name and email address). This information is used to send information about the products and services on our site which might be of interest. The customer may also provide demographic information (such as gender or age), but it is not mandatory.
We request information from the customer on our order form. To purchase with us, the customer must provide contact information (such as name and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes only and to complete orders. If we have problems processing an order, we will use this information to contact the customer.
If you believe that we do not comply with this privacy notice, you should contact us immediately by email.
- Credit / Debit Cards
- Offline Payments